PLEASE READ CAREFULLY.
No Show Policy
No Show Policy For Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving fight information you provided to us and there has not been any contact with keenlimousine.com after 20 minutes for domestic flights or 35 minutes for international flights you will be considered a “No Show” and billed the full fee including the base rate, driver gratuity and any accumulated expenses. If you can't locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.
No Show Policy For Non-Airport: If you fail to show up at the scheduled pickup time and/or location, you will be billed a full charge for the quoted price including base rate, driver gratuity and any accumulated expenses. If you do not see your driver at a certain pick up point do not leave before calling the dispatch office, We will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 15 minutes after the scheduled pickup time. We will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any waiting time charges.
A cancellation fee of 99% of the total cost will be charged on all reservations cancelled. Full trip cost will be charged for all reservations cancelled less than 7 days even if the service is not completed at the request of the passenger.
Waiting Time Policy
Waiting Time: there is a 10-minute grace period. After the grace period has elapsed, waiting time charges will apply.
o Sedan – $3.75 Per minute
o Luxury SUV – $6.00 Per minute
o Stretch Limousine – $7.50 Per minute
o Stretch SUV – $9.50 Per minute
o Limo Bus – $15.00 Per minute
Waiting Time for Airports & Train Station only – keenlimousine.com grants a 10 minutes grace period after the reported domestic flight arrival time and a 30 minutes grace period after reported international flight arrival time. Once the grace period has elapsed and the customer has not called, the vehicle will be dismissed and a full charge will be applied.
Charters (Hourly Service)
• 5 minutes into the hour is 1-hour charge
• Automatic 20% gratuity will be added to all charter reservations
• The hourly service price may vary based on your location
• All trips to and from concerts and sport events will be booked as an hourly service
• Hourly service does not apply to out-of-state-trips. Please ask for a quote.
• Waiting time charges do not apply to hourly service
• Prom overtime charges must be pre-approved and pre-authorized
Stops (Airport & Point-to-Point Transfers)
Extra stops, including extra airline stops are charged a minimum $200 per “en-route” stop and include a maximum 5-minute wait period at the stop. Additional wait time is charged at $12 per minute or the prevailing hourly rate in 3-hour increments.
Confirmations & Rates
A confirmation number is provided for every reservation and a confirmation email is generated by the computer system. It is the traveler’s responsibility to review the confirmation information for accuracy.
Surface Transportation Charge (STC)
STC is a surcharge based upon various overhead expense items, some of which may not relate to the specific trip. The STC is always calculated as a flat percentage of the base rate.
For sedan, limousine and SUV services in the United States and Canada, the Fuel Surcharge is calculated based on the Energy Information Agency's (EIA's) published fuel pricing forecasts. Quoted amount may differ from billed amount based on forecast in effect when services are provided. Fuel surcharges for specialty vehicles, including vans, minibuses, and motor coaches, will vary.
Child Safety Seats
For safety reasons Keen Limousine provide child safety or booster seats at an additional cost. However, customers are encouraged to provide and install their own child safety or booster seats to insure age and weight appropriate equipment.
Pet and Service Animals
Animals may only be transported in a kennel or soft-sided pet container. In the event damage occurs to the vehicle, caused by the animal, a damage and/or cleaning fee may be charged.
For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container.
Lost or Misplaced Items
keenlimousine.com assumes no liability for any lost or misplaced personal property or any other items.
The maximum seating capacity (as detailed when making a reservation) must not be exceeded
Drivers are not authorized to exceed the number of passengers stated on your contract.
Exceeding the number of passengers is a violation of state law and our insurance guidelines.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $399.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $900 charge. Damage caused by smoking activity will also be charged to the client.
Local drinking laws apply and clients assume all responsibility associated with the consumption of alcohol while in the limousine. Chauffeur / Driver will not will supply or purchase alcohol for clients. keenlimousine.com Has zero Tolerance for Underage Drinking. No underage drinking or possession of alcohol is permitted in any of our limos! In case this occurs, the keenlimousine.com chauffeur may terminate the trip with no refunds and the minors will be dropped off in a safe location.
keenlimousine.com reserves the right to substitute and/or the vehicle or the color of the vehicle at its own discretion at anytime even during the course of reservation.
The Company reserves the right to refuse to transport persons under the influence of intoxication liquor or drugs, or who are, or are likely to become objectionable to other persons or if the Chauffeur feels threatened in any way.
Baggage and Other Property Transported
keenlimousine.com does not assume any responsibility whatsoever for the handling or maintenance of any baggage, parcels or other property. Baggage and all other personal property will be handled only at Client’s own risk. Client’s baggage shall be carried subject to the available accommodations.
keenlimousine.com can’t accept new reservations, changes and cancellations by e-mail and it is recommended that you verbally confirm any request sent after normal business hours and on major holidays.
We cannot guarantee changes or new reservations unless sent to with adequate notice.
You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.
Phone Calls & Conversation
Please note that all phone communications, conversation, voice calls, incoming or outgoing are recorded if you don’t consent hung up the phone by continuing the conversation you give permission to be recorded.
Oral agreements can form legally binding contracts and our phone calls; audio recording of the discussion or phone reservations recording can be evidence of the terms of the contract and they are legally admissible in courts or to present it as evidence to third party like financial institution, merchant services, debt recovery, collection agencies or credit card processing companies.
Legal Services, Litigation Costs & Attorneys' Fees
You the customer held responsible for both parties court costs, attorney, legal fees and collection agency fees regardless of legal outcome.
In the event that keenlimousine.com and or its Affiliate Network shall find it necessary to employ an attorney to enforce any covenant, term or condition of this contract, customer agrees to pay keenlimousine.com the reasonable attorney’s fees, expenses and costs related thereto, including, but not limited to, costs of court, thereby incurred by keenlimousine.com . The venue of any cause of action arising out of this contract is hereby set by the parties to be in a court of competent jurisdiction in DuPage County, Illinois, and this contract shall be performable in its entirety in Dupage County, Illinois. This contract shall be construed under the laws of the State of Illinois.
To avoid forfeiture of reservation fees, additional Charge or a cancelation; Pets; Sports Equipment, Musical Instruments and Excessive luggage must be disclosed at the time of booking.
The following additional charges will be itemized on the customer billing statement when applicable: Two way tolls, Stops, Parking, Meet and Greet, Airport fees, Cell phone usage and Early and late pick up charges, car seats, Airport Tax, WIFI, additional stops, waiting time, cleaning fee, interior or exterior damage, traveling with excessive luggage, golf clubs, skis, boxes, oversized items, and other surcharges that cannot be calculated prior to service are not included in the estimate.
Limitation of liability
keenlimousine.com shall not be liable in any event or for any reason, including breach of this agreement, either directly or indirectly, to the other party or any third party for any special, indirect, incidental, punitive, exemplary or consequential damages or loss of profits arising out of this agreement, even if such damages were foreseeable or keenlimousine.com has been advised of the possibility of such damages.
keenlimousine.com and its Affiliates reserves the right to cancel any service without refund if the chauffeur or the office feels the renting party or any one member of the renting party is endangering the rest of the said party and/or if the renting party is in possession of any illegal substances. Absolutely no Minors will be allowed to have possession of any kind of alcohol and/or illegal substances. The service can be cancelled without refund. There are no exceptions. keenlimousine.com and its parent company shall not be liable for circumstances beyond its control including weather, road conditions and breakdowns. keenlimousine.com and its parent company assumes no responsibility for neither lost or damaged baggage or personal belongings, nor for any items left in the vehicle. keenlimousine.com reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an airport transfer to your location plus 20% service fee. keenlimousine.com and its Affiliates reserves the right to terminate any reservation without refund, if the Operator or Dispatcher feels that the Renter or Party of Renters is putting the Chauffeur or Renter/Party of Renters in danger of injury, or possession of any illegal material. Service will be canceled without refund.
Rates: Rates are subject to change without notice.
We reserve the right to make changes to these terms and conditions.
We reserve the right to refuse service to anyone.
keenlimousine.com and its Affiliate Network cannot be held responsible for any delays as a result of traffic, emergency road closure’s, adverse weather conditions that are beyond our control.
This website operating as keenlimousine.com entity; is a Division of A 1 Limousine Service.
Copyrights, Trademarks and Ownership
All content of the Site, including software scripts and applets, are owned by keenlimousine.com & its affiliates. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, or services obtained from the Site without the written permission of keenlimousine.com. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted.